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Has something come up to prevent you from attending? If you have taken out cancellation insurance when you bought your tickets, the ticket price will be reimbursed if one of the following applies:

Insured events

Illness, accident, death, pregnancy

1. Serious illness, serious consequences of an accident, pregnancy complications or following a death, on the condition that the event occurs after the booking was made:
   – the insured
   – a person close to the insured who has booked for the same event and cancelled
   – a person close to the insured who will not attend the event.
   If a number of individuals have made a booking for the same event, it may be cancelled for a maximum of 6 persons.
2. In the event of mental health problems, the insurance cover will only apply
   – if a psychiatrist attests that the individual is unfit for work and
   – if unfitness for work is certified in a letter certifying absence by the employer.
3. In cases of chronic illness, the insurance cover will only apply with the insured cannot attend the event due to an unexpected aggravation to the illness as certified by a doctor. On the condition that their state of health was stable at the time the ticket was purchased.
4. In the event of pregnancy, insurance cover shall only apply if the pregnancy occurs after the purchase of the ticket and the date of the event is after the 24th week of pregnancy or if the pregnancy occurs after the purchase of the ticket and the event represents a risk for the unborn.

Transport delays or breakdowns on the way to the event

When a delay or breakdown of public transport used to arrive at the event makes it impossible to attend the event.

Vehicle breakdown on the way to the event

Where a private vehicle or taxi is no longer operational due to a breakdown or accident on the way to the event. Breakdowns due to petrol or keys are not covered.

Postponement of the event by the organiser

1. Where an event is postponed or the location is changed, and the ticket remains valid for the new date or location and the insured cannot attend due to an event that is covered by the policy.
2. In addition to the insured events within the meaning of the points set out above, the following insured events are also covered for this point to the extent that they were known at the time the extension was announced:
   – Summons: where the insured receives a summons to appear before a court as a witness or juror. The date of the hearing must prevent the insured from attending the event.
   – Civil or military protection: where the insured cannot attend an event because they must participate in civil or military protection missions.
   – Holidays: When the insured cannot attend the event due to holidays which have already been booked.
   – Professional meeting: When the insured cannot attend the event due to a professional meeting that has already been scheduled.
   – Wedding: When the insured cannot attend the event due to a wedding invitation.

See general terms and conditions

Allianz Global Assistance cancellation insurance costs CHF 3.- (non refundable) per ticket and is valid for all events held in Switzerland.
The maximum sum insured per policy is CHF 500.

Customer Service - Allianz Global Service
Phone: 044 283 32 22
EMail: info@allianz-assistance.ch